Thanks for contacting us and regrets for any initial difficulties. I do not see any specific problem entered into your submission. 

If your problem contains no equals sign and you wish to simply an expression then please select one of the tabs for 'Simplify', 'Expand' or 'Factor'. If your problem contains an equals sign then please select the tab for 'Solve' or 'Graph'.

If you wish to share a specific problem example then please do so. Email is a bit tough on algebraic expressions, so the best way to communicate via email is through a scanned image, screenshot or even a digital photo all work well, as they allow us to see the problem in its original context.